Your Voice Matters

Suggestions & Complaints

At Dental Haven, we are committed to providing the highest standard of care. Your feedback, whether it’s a suggestion for improvement or a complaint about a service, is invaluable to us. We believe that listening to our patients is crucial for our growth and for ensuring that we are consistently delivering the best possible service in Sidcup.

We take all feedback seriously and handle it with discretion and professionalism. Sharing your thoughts helps us to address any issues promptly and to continually improve the patient experience

Our premises are monitored by CCTV. Footage is recorded and reviewed to help prevent and detect crime and to ensure the safety of our patients and staff.

Please note: This is a private practice only. NHS services are not available.

How to Submit a Suggestion or Complaint

We have a clear process for you to share your feedback with us:

Online Form

The most direct way to submit your comments is through our secure online contact form.

Name

Phone

Nature of your enquiry*

Message

Additional Comments

GDPR

We would like to keep in touch with you about our promotions, offers and news via email. By ticking this box you confirm that you would like to receive communications from us by email. For further details on how your data is used and stored, please see our privacy policy.

GDPR

By submitting the above information. You are confirming that you have read and agree to the privacy policy and that you consent to us contacting you by phone or email regarding your enquiry or appointment

In Writing

If you prefer, you can submit your suggestion or complaint in writing. Please address your letter to the Practice Manager at our practice address: 1 Elm Parade, Main Road, Sidcup DA14 6NF

In Person

For a less formal suggestion, you can speak directly with a member of our friendly reception team, who will be happy to assist you.

Useful Links

Excellence in Every Smile

We are proud to be one of the highest-rated dental practices in the area. From routine check-ups to life-changing smile makeovers, see why our patients consistently rate us 5 stars on Google.

EXCELLENT

Based on 38 reviews

Alina

The best doctor ever! Dr. Popova is incredibly meticulous, patient, and attentive with children. She truly has a gift for communicating with them and making them feel safe and comfortable. My 4½-year-old daughter successfully had three teeth extracted in one visit, and the entire experience was far better than we could have imagined. Dr. Popova and her assistant spoke to her so kindly, explained every step in a way she could understand, and made her feel calm throughout the procedure. To top it all off, my daughter received balloons and a little reward at the end, which made her leave with a smile. We are extremely satisfied with the care we received and couldn't recommend Dr. Popova more highly. Thank you for such an outstanding experience!

Cheryl Bloom

The two ladies who worked on my mouth were very dedicated and thorough and the clinic is very clean and all the staff very friendly

Matt Evans

Highly recommend this dentist and hygienist. Incredibly friendly, informative, and they have always got plenty of time for you.

David Huntley

Thank you gus for saving my night when my bridge fell out 2 hours before I had to attend a function, the service was excellent, I will be back for more regular work thank you.

MrVentzi65

Extremely friendly and competent clinic ! Definitely will return.

Marina Marinova

Excellent service and high-quality care. The dentist explained everything clearly, responded carefully to my concerns, and made me feel at ease throughout the appointment. Professional, kind, and attentive. I highly recommend this practice.

AHall

Had such a wonderful hygienist clean today. She was so gentle and caring. Thank you

Gareth Capamagian

The ladies here are very professional, a great service and are open until late afternoon on a Saturday.